ABOUT MYSHOE

Do I Need to Have an Account to Order?

No, you can also place an order as a guest. But, there are some perks if you have an account with us:

  • Quick checkout process
  • Easily view your order status and order history
  • Receive updates detailing our new releases and special promotions

How Can I Contact You?

We would love to hear from you, contact us on:

What Payment Methods Can You Use?

We accept major credit cards (VISA, Mastercard, Discover, AMEX, Diners, Shop, Apple Pay) and PayPal payments.

How Secure Is My Online Order?

When purchasing online using your credit card, all of your information is entered into a secure web page. Your information is then encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.

Are There Any Exchange Rates?

All of our transactions are based on US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

ABOUT SHIPPING

Can I Change My Shipping Address After Placing an Order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vocational address as we do not know how long the destination's customs department will have the package on hold.

If you need to modify the address, please contact us in time: 

How Long Does Shipping Take?

The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.